Returns and Exchanges
Returns & Exchanges
Although we always strive to get it right on the first try, we understand that sometimes a return or exchange may be necessary. If you find that your beach-inspired treasure doesn't meet your expectations, we offer a straightforward exchange and return policy that is smooth and hassle-free. Whether you need a different size, a different item, or simply wish to return your purchase, we're here to assist you. Please refer to the information about our returns and exchanges processes below to learn more; if you have any unanswered questions or require further assistance, our dedicated customer support team is always available via support@gobeachy.co to help! At GoBeachy, your satisfaction is our priority, and we strive to ensure that every beachy treasure you choose brings you joy.
Last updated on 6/12/2023.
Can I exchange an item?
Of course! At GoBeachy, we are always delighted to assist our customers with exchanges. We understand that finding the perfect beach-inspired treasure is a personal journey, and sometimes a different size, style, or variant may be desired. Our aim is to ensure your complete satisfaction, and we are committed to making the exchange process as smooth and effortless as possible. Feel free to reach out to our customer support team on Facebook Messenger, or send us an email at support@gobeachy.co, and one of our friendly support representatives will gladly assist.
CAn I return my order?
At GoBeachy, we strive for your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your order, we encourage you to contact us at support@gobeachy.co or through Facebook Messenger. We value your feedback and are committed to resolving any concerns or issues you may have. Our dedicated customer support team is here to assist you and ensure that you have a positive shopping experience with us. PLEASE NOTE: We do not accept returns on sale items or discontinued items. These items are final sale.
My item arrived damaged. What should i do?
While we take the utmost care to pack and ship our products, accidents sometimes happen during transit. If your jewelry arrives damaged, please contact our customer support team at support@gobeachy.co or on Facebook Messenger with details and, if possible, provide photos of the damaged item. We will work swiftly to resolve the issue and ensure you receive a replacement or suitable solution. You will also be granted a complementary item for the inconvenience! Your satisfaction is our priority, and we appreciate your cooperation in helping us rectify any unexpected damage during transit.
Discover the magic of the ocean.
How dO I cancel my order?
We understand that sometimes circumstances change and you may wish to cancel an order you have already placed. If you need to cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request. PLEASE NOTE: Order cancellations may not be possible if the order has already been processed or shipped.
When Will I see my Refund?
At GoBeachy, we understand the importance of timely refunds for our valued customers. Once we receive and process your returned items, refunds are typically issued within 5-7 business days. Please note that the exact timing of the refund appearing in your account may vary depending on your bank or payment provider. Rest assured, we strive to process refunds promptly to ensure a seamless and satisfactory experience for all.
Have Additional Questions?
If you can't find the answer to your question or have any other concerns, please don't hesitate to contact our customer support team at support@gobeachy.co. We know how important it is to create a seamless and enjoyable shopping experience, and we are dedicated to building lasting relationships with our customers. Our meticulously crafted pieces are inspired by the beauty and tranquility of the seaside, capturing the essence of sun-kissed shores and gentle ocean breezes. Browse our range of coastal keepsakes to find the perfect piece of beach-inspired beauty for your jewelry collection today!